Who we are

This site is operated by [COMPANY LEGAL NAME], trading as Top Shelf Wines and Spirits, of [REGISTERED ADDRESS]. If you have any question about this policy, write to us at [CONTACT EMAIL].

What we collect

When you place an order we collect your name, email address, telephone number and delivery address, together with the contents of your order and any notes you add. When you contact us through the website we collect your name, email address, telephone number if you give it, and your message.

We do not collect or store card or bank details on this website. No payment is taken here; payment is arranged separately once we have confirmed your order with you.

Our hosting provider and analytics tools may also record technical information such as your IP address, browser type and the pages you visit.

Why we use it

We use your information to confirm and fulfil your order, to arrange delivery, to verify that you are of legal drinking age, to answer your enquiries, and to meet our record-keeping obligations as a licensed seller of alcohol.

Who we share it with

We share your delivery details with the carrier handling your shipment. We may share information with our payment provider when arranging payment, and with regulators or law enforcement where the law requires it. We do not sell your personal information.

How long we keep it

We keep order records for [NUMBER] years in order to meet tax and alcohol licensing requirements. Enquiries that do not become orders are kept for [NUMBER] months.

Your rights

You may ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Residents of California and certain other states have additional rights, including the right to know what personal information is collected and the right to opt out of its sale; we do not sell personal information. To exercise any right, contact [CONTACT EMAIL].

Cookies

This site uses cookies and similar local storage to keep your cart, to remember that you have confirmed your age, and to keep the site secure. You can clear or block these in your browser, though parts of the site may then stop working.

Changes

We may update this policy from time to time. The version published on this page is the one that applies. Last updated [DATE].